Marcie Thomas Studios - policies
We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover), and Paypal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchases are immediately billed.
All shipping items are sent via USPS or UPS within 8 – 14 business days after the order is processed for ECONOMY shipping and 5-7 business days for EXPEDITED shipping, unless otherwise noted. Tracking information is automatically emailed to customer once shipped. When shipping overseas, customs can delay packages by up to 6 days. This doesn’t happen often, but it can happen. If the shipping address is different from the address provided through checkout, please contact [email protected] immediately after payment.
All items are carefully packaged & secured during shipment to avoid shipping damages. If there are any shipment damages, the incident must be communicated to [email protected] within 48 hours of confirmed delivery. If an item does not arrive within the allotted time frame, please contact us via email for resolution.
RETURN / DAMAGED ITEM(S) POLICY:
Discounted/Sales/Clearance items are final sale.
Returns: If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 20 days of the delivery of your product. After which, you have an additional 5 days to physically return the item(s) back and provide us the tracking number for REPLACEMENT or REFUND. After 20 days from the point of delivery, no returns/exchanges shall be accepted. Please return items in original condition (unworn, unaltered). Items that do not meet these criteria will be denied and returned to sender.
Buyer is responsible for contacting [email protected] to initiate return process.
Buyer is responsible for charges with shipping item(s) back. If the item is replaced, re-shipment charges will be waived.
Damages: If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Based on the damages:
- A ) We will send a Prepaid return authorization label to allow you to return the item(s) back to us within 3 days of receiving the Prepaid label. Once received, we will fix the item and mail it back to you free of charge.
- B ) Or, based on the damage shown in the picture, we will send a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid.
Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Your privacy is important to us. It is Marcie Thomas Studios’ policy to respect your privacy regarding any information we may collect from you across our website, https://marciethomasstudios.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.